Healthcare Radio Recording Systems

Protected, Reliable, and Purpose-Built for Canadian Healthcare Organizations

Cartel Communication Systems delivers healthcare radio recorder systems that enable hospitals, health authorities, and virtual care teams to capture, protect, and retrieve communications that matter, supporting patient safety, quality assurance, medico-legal defence, and compliance with Canadian privacy laws.

Built for CIOs and digital health leaders, privacy and risk leaders, patient access leadership, telecommunications teams, and hospital security operations, Cartel helps healthcare organizations maintain trusted, audit-ready records without adding burden to clinical or operational teams.

Designed for patient access centres, hospital switchboards, telehealth and virtual care, critical care transport, nurse call systems, paging systems, clinical workflows, and hospital security operations, Cartel’s solutions support comprehensive incident capture across voice, radio, and optional screen activity, enabling teams to respond quickly during investigations, audits, complaints, training reviews, and critical events while meeting privacy and security standards.

Built for Canadian Healthcare Operations

Healthcare leaders need complete, accurate, and accessible communication records, without adding administrative burden. Cartel’s healthcare recording systems are designed to support high-volume environments where privacy, evidentiary integrity, and rapid access are crucial, especially when organizations must collect audio for both evidentiary and training purposes.

Our solutions provide:

Secure, multi-channel capture of telephony communications (VoIP/SIP/analog), hospital switchboards, administration and security phones, and LMR (P25, MOTOTRBO) where required, with optional screen recording
Seamless integration with Cisco, Avaya, Microsoft Teams, and hospital security radio networks
Browser-based replay for rapid complaint resolution, audits, and patient safety reviews
AI-supported search, summaries, QA, and transcription to reduce investigation time and improve review workflows
Encryption, role-based access, and full audit trails to support privacy compliance and evidentiary handling
Canadian data residency options to support privacy and compliance requirements

Eventide Communications Healthcare Recording Platforms

Cartel integrates and supports the Eventide ecosystem for healthcare organizations, with a focus on meeting Canadian privacy requirements, ensuring operational reliability, and delivering end-to-end solutions from consultation and design through integration, installation, commissioning, and 24/7 service and maintenance. Cartel’s exclusive Eventide partnership supports long-term platform continuity and precise lifecycle planning.

NexLog DX-Series

Full Ecosystem Recording for Mission-Critical Operations

The NexLog DX-Series is Eventide’s flagship recording platform, delivering continuous, secure capture of audio, metadata, and optional screen activity, supporting investigations, audits, and medico-legal defence workflows.

Key Capabilities:

Multi-source capture, including telephony (VoIP, SIP, analog), hospital switchboards, and LMR (P25, MOTOTRBO)
High-availability design with RAID storage, redundant power supplies, and fault-tolerant architecture for 24/7 operation
Security controls, including AES-256 encryption, TLS, Active Directory integration, and full audit trails
Browser-based access for incident reconstruction and review workflows

Download NexLog DX Brochure

MediaWorks DX

MediaWorks provides browser-based replay and investigation tools to assist teams in locating, reviewing, and packaging communications, thereby supporting the quick resolution of complaints, audits, and medico-legal defence.

Core Functions

Multi-call replay with synchronized timelines
Search across time, metadata, keywords, and incident criteria
Split and join clips, annotate, redact, and export securely
Secure evidence packaging: export audio, metadata, and screen recordings for review and defence workflows

Add-Ons

Quality Factor DX (QA/QI evaluation)
Reporting Engine DX (performance insights and automated reports)
Screen Recording DX
Speech Factor AI (transcription and word spotting)

Download MediaWorks DX Brochure

Request a Demo Get a Quote

NexLog EXP & EXP-M Series

Compact Recording for Smaller Sites and Distributed Environments

For healthcare organizations operating in smaller facilities, remote sites, or distributed environments, the EXP-Series delivers dependable recording in a compact form factor.

NexLog EXP

Supports up to eight audio channels
Records analog, VoIP, and mixed inputs

NexLog EXP-M

A compact and physically robust recorder for mobile command vehicles and rugged field operations
DC-powered with ignition control
Suitable for use in mobile command vehicles used by ERT, fire scene command, and other tactical teams

Download NexLog EXP Brochure

Download NexLog EXP-M Brochure

Request a Demo

Critical Insights AI

Automated QA, Transcription, Analytics, and Staff Support

Critical Insights AI enhances your NexLog DX-Series recorder with advanced analytics and automated workflows, reducing manual workload, strengthening oversight, and supporting staff wellness. CI AI employs a human-in-the-loop approach to support, rather than replace, clinical and operational leadership.

Platform Highlights

Automated QA/QI to support protocol adherence and consistent review
Real-time transcription and analytics to speed investigations and reduce exposure to traumatic audio
Keyword spotting and multilingual support to help teams find relevant communications faster
Contextual search, AI-generated call summaries, and voice-enabled commands to locate critical calls in seconds
Wellness dashboards to monitor stress indicators and support retention in high-pressure roles
Compliance tools, including AI-assisted redaction and Canadian data residency options

Book a Demo

Download Critical Insights AI Brochure

Four Pillars of Healthcare Recording Systems

Hospitals and critical care centres face high volumes of time-sensitive interactions, including high-risk situations that require professional, timely responses and de-escalation. Recording phone and radio traffic supports consistent incident review, strengthens training outcomes, and improves future response performance across patient access, switchboards, telehealth, and security operations.

“Nearly three in five Canadians seeking care used virtual health care during COVID-19.” Source - statcan.gc.ca/virtualcare

High-stress roles in Emergency Departments and health centres contribute to burnout and turnover. Recording plus QA supports structured coaching and training, while AI-enabled analytics and wellness dashboards help organizations reduce manual review work and support staff wellness in demanding environments.

“A Canadian study reported burnout prevalence of 78.7% among public health workers (2022–2023).” Source - link.springer.com/article/

Patient complaints, adverse events, and security incidents require fast and accurate reconstruction. Multi-channel recording (voice, radio, screen) plus AI-supported search and summaries helps teams locate critical calls quickly and package evidence appropriately for review and defence.

CMPA data show that medico-legal actions increased from 854 (2019) to 979 (2023), a nearly 15% rise, underscoring the importance of secure, auditable records for medico-legal defence. Source - cmpa-acpm.ca/annual-report/2023

Healthcare organizations must meet strict privacy requirements (PIPEDA, PHIPA, HIA, FOIPPA) and Accreditation Canada standards, while protecting sensitive patient data. Encryption, role-based access, audit trails, and Canadian data sovereignty options help meet privacy expectations without overburdening staff.

Compliance requirements include mandatory breach reporting, making secure, auditable recording essential. Source - priv.gc.ca/en/privacy-topics/breaches-and-safeguards

Download NexLog DX Brochure

Download Critical Insights AI Brochure

Who We Serve

Public Safety

PSAPs, 911 call centres, police, fire, EMS, mental health services, correctional facilities, and the military use our logging recorder solutions. These solutions ensure compliance with NG911, secure evidence handling, and rapid incident reconstruction.

Healthcare

Cartel supports Canadian healthcare organizations, including:
- Health authorities
- Hospitals
- Mental health clinics and crisis lines
- Telehealth / virtual care and patient access centres
- Hospital security operations and communications teams

Transportation

Transit authorities, airports, ports, and rail systems rely on Cartel’s logging recorder technology for operational continuity and incident review. Screen and voice recording strengthen safety oversight and reporting.

Additional Sectors

Utilities, energy, financial services, local, municipal, and federal governments, and campus safety and security. Our scalable voice and data capture systems support mission-critical operations across Canada’s most regulated industries.

Why Healthcare Organizations Choose Cartel

Eventide’s master distributor in Canada for over 25 years.

Offices in Vancouver and Toronto with coast-to-coast service and support.

Consultation, design, installation, commissioning, and ongoing lifecycle support.

Proven success in public safety, healthcare, transportation, utilities, and more.

100+ integrations ensure seamless deployment with existing infrastructure.

Solutions aligned with Canadian compliance and privacy standards

Dedicated Canadian service team with 24/7 availability.

Trusted Customer Support

Hardware and Software
Maintenance Programs

24/7 National Support
Based in Canada

Multiple Service Level Agreement
Levels To Choose From

Service Call Tracking System

Emergency Spare Parts Availability

Equip Your Organization with Trusted Healthcare Recording Systems

Cartel helps healthcare organizations capture and protect critical communications across patient access, switchboards, virtual care, and security operations, supporting patient safety, quality assurance, medico-legal defence, compliance readiness, and operational accountability.

Get a Quote

Book a Demo

Head office

Toronto

Previous

Next