Operations and Communication Control Centers rely on integrated systems and demand around-the-clock reliability to deliver mission critical services to both internal and external clients.
 
Our Interactive Assessment Model evaluates the current state; the process takes into account human interactions, systems architecture, & technical challenges, and produces solution options consistent with your organization’s expectations and business model.
 
We reduce implementation risks by focusing on the process – Planning, Design, Installation, Training and Life Cycle Management.
 

Communication Control

Simplifying a Complex Environment Our operations and communication control center solutions consolidate multiple technologies and present operators with relevant point & click access to diverse communications network assets. Integrated Radio, Telephone, Audio and Data Redundant Architecture Legacy system support & Migration Options

Audio Recording and Data Management

Mission Critical Recording & Database Archive Communications logging systems to reliably capture, store, protect, reproduce, and manage important interactions and data, and allow organizations to securely document and retrieve incidents, comply with regulations, and improve operations. Record 100s of ports of analog, digital, and/or VoIP audio Multi-layered, role-based security controls Support for a variety of metadata sources that provide call-associated information

Interface & Control

Eliminating the Connectivity Gap As an integrator, we have to be concerned with points of interface and protocols – our field experience and internal knowledge have established industry sources and developed best practices that translate into project efficiencies. Interoperability Radio over IP (RoIP) System building blocks and components